Privacy Policy

Last Updated: [Insert Date]

Thank you for choosing Ceylon Retreats (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], book a trip, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide:

• Name, email, phone number, address
• Passport and travel document details (for bookings)
• Payment information (processed securely via third-party gateways)
• Dietary preferences, accessibility needs, travel interests
• Communications (emails, chat logs, feedback)

Automatically Collected Data:

• IP address, browser type, device information
• Pages visited, time spent, referral sources (via cookies & analytics)
• Location data (if enabled on your device)

2. How We Use Your Information

We use your information to:

• Process and manage your bookings and payments
• Communicate with you (confirmations, itineraries, support)
• Personalize your experience and recommend relevant trips
• Improve our website, services, and customer support
• Send promotional offers (only with your consent)
• Comply with legal obligations and prevent fraud

3. Legal Basis for Processing (GDPR)

If you are in the EU/EEA, we process your data based on:

• Contractual necessity (to fulfill your booking)
• Legitimate interests (improving services, marketing with opt-out)
• Your consent (for newsletters, cookies, special offers)

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Trusted third-party service providers (payment processors, booking systems)
• Local partners in Sri Lanka (hotels, guides, transport — only as needed for your trip)
• Legal authorities if required by law

All partners are contractually obligated to protect your data.

5. Data Security

We implement industry-standard security measures (SSL encryption, secure servers, access controls) to protect your data. However, no online transmission is 100% secure — we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent (e.g., unsubscribe from emails)
• Object to or restrict processing
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at:
info@ceylonretreats.com  |  61426726495

7. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and serve relevant ads. You can manage or disable cookies via your browser settings. For more info, see our Cookie Policy (optional add-on).

8. Third-Party Links

Our site may link to external websites (e.g., hotels, airlines). We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from them. If we discover such data, we will delete it promptly.

10. International Transfers

Your data may be transferred to and processed in countries outside your own (including Sri Lanka and Australia). We ensure adequate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the “Last Updated” date.

12. Contact Us

For questions or requests regarding your privacy, please contact:

Ceylon Retreats
📧 Email: info@ceylonretreats.com
📞 WhatsApp: +61 426 726 495
🌐 Website: https://ceylonretreats.com/