Last Updated: [Insert Date]
Welcome to Ceylon Retreats. By accessing our website or booking a trip with us, you agree to be bound by these Terms and Conditions. Please read them carefully.
By using our services, you confirm that you are at least 18 years old or have legal guardian consent, and accept these Terms in full. If you disagree with any part of these Terms, please do not use our services.
You acknowledge that these Terms apply to all bookings, website usage, communications, and transactions with Ceylon Retreats, whether made online, via email, or through our WhatsApp service.
All bookings are subject to availability and require formal confirmation from Ceylon Retreats before being considered finalized.
A deposit may be required to secure your reservation. The amount and due date will be clearly communicated at the time of booking. Final payments must be completed by the specified deadline to avoid cancellation.
Prices are quoted in [AUD/USD/LKR — specify currency] and may be subject to change due to fluctuations in exchange rates, government taxes, fuel surcharges, or adjustments by third-party suppliers.
Payment is processed via secure, PCI-compliant third-party gateways. We do not store your full credit or debit card details on our servers.
Cancellation policies vary depending on the trip, supplier, or accommodation partner. Specific terms will be clearly outlined and acknowledged by you before confirming your booking.
Where refunds are applicable, they will be processed within 14 to 30 business days, depending on your payment method and bank.
Certain bookings may include non-refundable deposits or be entirely non-refundable — this will be explicitly stated during the booking process.
Ceylon Retreats is not responsible for refunds due to personal emergencies, illness, weather disruptions, political unrest, or other force majeure events unless covered by your personal travel insurance policy.
We strongly recommend that all travelers purchase comprehensive travel insurance that covers medical emergencies, trip cancellations, delays, loss of belongings, and personal liability.
Ceylon Retreats is not liable for any losses, expenses, or inconveniences that could have been covered under a valid travel insurance policy.
It is your responsibility to ensure your insurance covers all activities included in your itinerary, including adventure sports or remote travel within Sri Lanka.
Ceylon Retreats acts as an agent for independent service providers including hotels, guides, transport operators, and activity vendors. We make every effort to select reliable partners, but we are not directly responsible for their acts, omissions, or failures unless caused by our proven negligence.
Travel in Sri Lanka, like any destination, involves inherent risks. You agree to accept responsibility for your personal safety, health, and conduct throughout your journey.
We are not liable for indirect, incidental, or consequential damages including but not limited to emotional distress, missed flights, lost opportunities, or dissatisfaction with weather or local conditions.
We reserve the right to modify itineraries, accommodations, or transportation due to weather, safety concerns, operational requirements, or unforeseen events beyond our control (force majeure).
In such cases, we will make every reasonable effort to substitute comparable services or experiences. No refunds will be issued for changes made for safety or operational reasons unless a suitable alternative cannot be provided.
You agree to abide by the laws, customs, and cultural norms of Sri Lanka during your travels.
You must treat all staff, local communities, fellow travelers, and service providers with respect and courtesy. Discriminatory, abusive, or unlawful behavior will not be tolerated.
You are required to follow all safety instructions provided by our guides and partners. Failure to comply may result in removal from the trip without refund or compensation.
All content on the Ceylon Retreats website — including text, photographs, graphics, logos, icons, and designs — is the property of Ceylon Retreats or its content suppliers and is protected by international copyright and intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission.
In no event shall Ceylon Retreats, its directors, employees, or affiliates be liable for any damages exceeding the total amount paid by you for the specific booking in question.
This limitation applies to all claims in the aggregate, whether based in contract, tort, negligence, or otherwise.
You agree to indemnify, defend, and hold harmless Ceylon Retreats, its affiliates, partners, employees, and agents from and against any claims, liabilities, damages, losses, or expenses — including legal fees — arising out of your breach of these Terms, misuse of our services, or violation of any law or third-party rights.
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of [Insert Jurisdiction — e.g., Sri Lanka or Australia].
Any legal action or proceeding shall be brought exclusively in the courts located in [Insert City/Country], and you consent to the jurisdiction of such courts.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remainder of the Terms shall retain full force and effect.
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website.
Your continued use of our services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:
Ceylon Retreats
📧 Email: info@ceylonretreats.com
📞 WhatsApp: +61 426 726 495
🌐 Website: https://ceylonretreats.com/
