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Ceylon Retreats specializes in luxury Sri Lanka tours including cultural heritage journeys, wildlife safaris, adventure activities, wellness retreats, and beach escapes. We provide VIP airport services, premium accommodations, expert local guides, private transportation, authentic cultural experiences, and 24/7 concierge support throughout your stay.
Absolutely! Every Ceylon Retreats experience can be tailored to your preferences. We offer flexible itineraries, extended stays, helicopter transfers, private dining experiences, additional activities, and accommodation upgrades. Our travel specialists work closely with you to create your perfect Sri Lankan adventure that matches your interests, budget, and schedule.
While we don't directly provide insurance, we strongly recommend comprehensive travel insurance and can connect you with trusted insurance providers. We advise coverage for medical emergencies, trip cancellation, baggage protection, and adventure activities to ensure complete peace of mind during your luxury Ceylon experience.
Our dedicated support team monitors all flight schedules and will automatically adjust your itinerary and ground arrangements. We provide complimentary airport assistance, alternative accommodation if needed, and reschedule activities without additional costs. Your Ceylon Retreats experience continues seamlessly regardless of flight disruptions.
Simply contact our travel specialists via phone, email, or our website contact form. We'll discuss your preferences, provide detailed itineraries, and guide you through our secure booking process. A deposit secures your reservation, and we handle all arrangements from luxury accommodations to cultural experiences.
No, we offer flexible payment options. A deposit (typically 30-50%) secures your booking, with the balance due 45-60 days before departure. We accept major credit cards, bank transfers, and can arrange payment plans for longer tours. All payments are fully secured and protected.
Yes, we understand plans can change. Cancellation and rescheduling policies vary by booking timing and services included. Generally, we offer full refunds for cancellations made 60+ days before departure, with graduated fees for shorter notice. Our team works flexibly to reschedule trips when possible, often without penalties.
Sri Lanka offers year-round travel opportunities with two distinct monsoon seasons. The west and south coasts (including Galle and Mirissa) are ideal from December to March, while the east coast (Trincomalee, Arugam Bay) is perfect from May to September. The cultural triangle and hill country can be visited year-round, with our experts selecting optimal routes based on your travel dates.
All Ceylon Retreats packages include luxury accommodations, private transportation, expert guides, entrance fees, most meals, and VIP airport services. Specific inclusions vary by package but typically cover cultural performances, cooking classes, and unique experiences. International flights, travel insurance, personal expenses, and some specialty activities are additional.
We specialize in private, personalized experiences for individuals, couples, families, and small groups. All our tours can be exclusively yours with dedicated guides and vehicles. We occasionally offer small group departures for specific themed tours, but privacy and personalization are our hallmarks.
Most visitors need an Electronic Travel Authorization (ETA) obtained online before arrival, or a visa on arrival. Requirements vary by nationality. We provide detailed visa guidance and can assist with the application process to ensure smooth entry into Sri Lanka.
No mandatory vaccinations are required, but we recommend consulting your healthcare provider 4-6 weeks before travel. Commonly suggested vaccines include Hepatitis A/B, Typhoid, and routine immunizations. Anti-malarial medication may be recommended for certain areas during specific seasons.
Sri Lankan Rupee (LKR) is the local currency. US Dollars are widely accepted at hotels and tourist establishments. We recommend carrying both currencies. Tipping is customary - our guides will advise appropriate amounts for different services, typically 10% at restaurants and $5-10 daily for guides and drivers.
Pack lightweight, breathable clothing for tropical climates, comfortable walking shoes, modest attire for temple visits, swimwear, sun protection, insect repellent, and any prescription medications. We provide detailed packing lists tailored to your specific itinerary and activities.
Most tours welcome all ages, with our Family Fun Lanka Adventure specifically designed for children. Some activities like white-water rafting or Adam's Peak climbing have minimum age requirements for safety. We customize experiences for senior travelers and families with specific needs.
Absolutely! We cater to all dietary requirements including vegetarian, vegan, gluten-free, halal, kosher, and specific allergies. Sri Lankan cuisine naturally offers many plant-based options. Please inform us of any restrictions during booking so we can arrange appropriate meals throughout your journey.
Most hotels and restaurants offer WiFi, though speeds vary. Mobile coverage is excellent in cities and tourist areas, moderate in remote locations. We can arrange local SIM cards or recommend international roaming plans. Some remote locations offer a perfect digital detox opportunity!
Sri Lanka is generally very safe for tourists with low crime rates and friendly locals. We maintain close relationships with local authorities and continuously monitor conditions. Our 24/7 support ensures immediate assistance if needed. We provide safety briefings and emergency contacts for complete peace of mind.
Photography is encouraged at most locations, though some temples restrict flash photography or cameras in inner sanctuaries. Our guides educate guests on cultural etiquette, appropriate dress codes for religious sites, and respectful interaction with local communities. We promote responsible tourism that benefits local peoples.
Ceylon Retreats is committed to responsible travel. We partner with locally-owned accommodations, employ local guides, support community projects, promote wildlife conservation, and encourage cultural respect. Many of our experiences directly benefit local communities while preserving Sri Lanka's natural and cultural heritage for future generations.
All our guides are trained in first aid, and we maintain relationships with quality medical facilities throughout Sri Lanka. We provide emergency contact information, assist with medical appointments if needed, and can arrange medical evacuation insurance. Colombo and major cities have excellent private hospitals with international standards.
Certainly! We specialize in creating memorable moments - anniversary dinners, birthday celebrations, proposal setups, renewal ceremonies, or family reunions. Our team can arrange special venues, traditional ceremonies, cultural performances, or intimate experiences that make your Sri Lankan journey truly unforgettable.
